Executive summary

Business transformation leader who aligns technology and digital strategy with organizational goals and leads people through complex change. Trusted by executive leadership to shape direction beyond IT, with a career that bridges finance, operations, and technology. Builds and reskills high-performing teams for an AI-ready operating model, safeguards sensitive data through strong governance and compliance, and holds strategic partners accountable. Drives bottom-line return on technology investment.

Core strengths

• IT Strategy & Governance
• IT Operations & Service Delivery
• ERP Modernization
• Systems Integration & Data
• Cybersecurity
• Vendor Management
• Change Management
• AI Readiness
• Revenue Cycle Operations

Strategic leadership highlight

• Appointed by the President and cabinet to a ten-member group charged with developing and recommending the College's Strategic Direction for Board endorsement in Spring 2027; sole IT representative.
• Advise the cabinet on the College's future direction, translating market research, sector trends, and community input into strategic opportunities and weighing feasibility and resource trade-offs.
• Lead campus-wide engagement through town halls, surveys, and feedback rounds, building community understanding and buy-in for the College's future direction.

Professional experience

1. Director of Digital Transformation, IT

   July 2023–Present
   • Lead strategy for the College’s ERP and digital ecosystem, directing a team including roles such as technical architects, programmers, solution engineers, and database administrators.
   • Serve on the enterprise technology leadership team, shaping strategy across user support, infrastructure, cybersecurity, and digital adoption to align enterprise application delivery with technology operations.
   • Manage the College’s mission-critical relationship with its ERP vendor, holding the provider to contractual commitments through structured escalation and building direct access to its product team to prioritize Rollins feedback in platform releases.
   • Led the largest technology initiative in the College’s history, pairing business process design with redeveloping more than 100 integrations, applications, and workflows in a multi-year, campus-wide cloud migration of the ERP.
   • Authored an AI readiness plan and built a framework for secure AI agent deployment in integration and application development using Microsoft Copilot Studio and Agent 365.
   • Designed the change management and stakeholder engagement model around Technology and Data Governance, engaging HR, Finance, Accounting, Financial Aid, and A/R in future-state design through cross-functional working groups.
   • Strengthened protection of sensitive customer and organizational data by redesigning least-privilege system access and codifying IT governance, cybersecurity, and integration duties into cross-divisional roles.
   • Repositioned the team for a SaaS operating model by reskilling developers, promoting internal talent into technical leadership, and recruiting new skill sets to match.

2. Director of Process Improvement, IT

   April 2022–June 2023
   • Directed IT's process improvement function, partnering with senior administrators to analyze, redesign, and document core processes, laying the groundwork for enterprise system modernization.
   • Orchestrated a privacy compliance overhaul for federally regulated records, redesigning the consent and authorization workflow, launching a compliant portal for families, and rebuilding organization-wide reports staff use to verify third-party disclosure permissions.
   • Served as liaison between functional leaders, developers, and end users, translating business needs into functional design specifications covering process intent, data requirements, controls, and integrations.

3. Director of A/R Operations (Student Account Services)

   May 2019–March 2022
   • Owned A/R operations and ~$160M in gross tuition and auxiliary revenue as head of Student Account Services, including hiring, training, and performance management of all staff.
   • Directed rollout of a new billing and collections platform supporting a monthly cycle of ~4,000 student and non-student accounts, spanning technical design, change management, enablement, and adoption.
   • Designed and implemented technology solutions automating fee assessment, monthly billing and late fees, hold releases, revenue deferral, and internal collections, reducing manual effort and improving accuracy.
   • Established policies, procedures, and internal controls for cash, card, and electronic payments; monitored receivables, cash flow, refunds, write-offs, and bad debt to protect revenue and audit readiness.

4. Associate Director of Financial Aid

   September 2018–May 2019
   • Administered $75M in federal, state, and institutional aid and led three consecutive annual compliance audits with zero findings, driven by proactive compliance oversight and close partnership with external auditors.
   • Identified and led the automation of critical processes, including financial aid offers, Satisfactory Academic Progress (SAP) appeals, and Perkins Loan administration, eliminating redundant and paper-based procedures.

5. Assistant Director of Financial Aid

   June 2016–September 2018
   • Counseled thousands of students and families through the full financial aid lifecycle, from prospective students to alumni, guiding difficult conversations about cost, eligibility, debt, and personal hardship with empathy while staying within federal regulations.
   • Served as program owner for GI Bill benefits and the financial aid office’s primary contact for the School Certifying Official, coordinating certification, awards, and audits for roughly 100 veterans and dependents a year across departments and the VA, with no major audit findings.

6. Financial Aid Advisor

   August 2012–June 2016

Education

Certifications